Privacy Policy

1. Introduction

Altmind ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered productivity assistant and related services.

This policy applies to all users of our website, mobile applications, and services. By using Altmind, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password which we store securely in an encrypted form
• Profile Information: Any additional information you choose to provide in your profile
• Communication Data: Messages you send through our chat interfaces and customer support interactions
• User Content: Tasks, notes, reminders, and other content you create using our services

2.2 Information We Collect Automatically

• Usage Data: How you interact with our services, including features used, time spent, and performance metrics
• Device Information: Device type, operating system, browser type, and screen resolution
• Log Data: IP addresses, access times, pages viewed, and referral URLs
• Location Data: General location information based on IP address (not precise GPS data)

2.3 Information from Third Parties

• Integration Partners: When you connect third-party services (like Google Workspace, Todoist, etc.), we may receive data as authorized by you
• Analytics Providers: Data collected through our analytics tools (see Cookies section below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our AI assistant services
• Personalization: To customize your experience and provide relevant suggestions
• Communication: To send you important updates, security alerts, and support messages
• Analytics: To understand how our services are used and identify areas for improvement
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send you promotional materials (with your consent)

3.1 AI Accuracy and Limitations

Altmind generates responses by analyzing your input and predicting appropriate outputs based on patterns learned from training data. While we strive for accuracy, AI-generated responses may occasionally contain:

• Factual inaccuracies or outdated information
• Biased or inappropriate content
• Incomplete or contextually inappropriate responses

Important: You should not rely solely on Altmind's output for critical decisions, medical advice, legal matters, or other situations requiring absolute accuracy. Always verify important information through reliable sources.

3.2 Aggregated and De-identified Information

We may aggregate or de-identify Personal Information so that it can no longer identify you. This aggregated information helps us:

• Analyze service effectiveness and user patterns
• Improve and develop new features
• Conduct research on AI interaction patterns
• Share general statistics with third parties (without identifying individuals)

We maintain de-identified information in anonymous form and do not attempt to re-identify it, unless required by law.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content.

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

4.2 Analytics and Tracking Tools

We use the following third-party analytics services:

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. You can opt out of Google Analytics using their opt-out browser add-on.

5. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

• Cloud Infrastructure: We use secure, GDPR-compliant data centers in Frankfurt, Germany
• Analytics Partners: Google Analytics, PostHog, and Plausible (as described above)
• Customer Support: Authorized support personnel to assist with your inquiries

5.2 Legal Requirements

• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• To prevent fraud or security issues
• With your explicit consent

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6. Data Security and Storage

6.1 Security Measures

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and role-based permissions
• Regular Audits: Security assessments and penetration testing
• Incident Response: 24/7 monitoring and rapid response to security incidents

6.2 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. You can request deletion of your data at any time.

7. Your Rights (GDPR)

As a user located in the European Union, you have the following rights regarding your personal data:

7.1 Data Subject Rights

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we process your data
• Right to Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing activities

7.2 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. International Data Transfers

Your data is primarily stored in Frankfurt, Germany. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

9. AI Model Training and Accuracy

9.1 Use of Your Content for Training

We may use the content you provide through interactions with Altmind (including messages, prompts, and feedback) to improve our AI models. This helps us:

• Enhance response accuracy and relevance
• Improve understanding of context and user intent
• Develop better safety measures and content filters
• Expand language understanding and capabilities

9.2 Opting Out of Training

You have the right to opt out of having your content used for AI model training. You can:

• Adjust your account settings to disable training data collection
• Contact us at privacy@altmind.ai to request opt-out
• Use privacy-focused interaction modes when available

Note: Opting out may limit certain personalized features and response quality, as the AI will have less context about your preferences and communication style.

9.3 AI Accuracy Limitations

Altmind generates responses by predicting the most likely helpful output based on patterns learned during training. However, AI systems have inherent limitations:

9.4 Correcting AI Output

If you notice that Altmind's responses contain factually inaccurate information about you or others, you can:

• Report inaccuracies through the feedback mechanism in your account
• Contact our support team at contact@altmind.ai
• Request correction of personal information via privacy@altmind.ai

Due to the technical complexity of AI models, we may not always be able to correct specific inaccuracies, but we continuously work to improve our systems.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.